Shipping & Returns

At Milton Home Appliances, we are committed to providing a seamless shopping experience. This policy outlines our shipping, delivery, returns, and exchanges process to ensure clarity and customer satisfaction.

1. Shipping Policy

a. Shipping Methods & Coverage

  • We offer Standard Shipping across India, covering over 24,000 pin codes.
  • All orders are processed and shipped via reliable courier partners to ensure safe and timely delivery.

b. Shipping Charges

Shipping costs are calculated based on the following factors:

  • Shipment Type: Forward shipment or return.
  • Pick-up & Delivery Locations: Based on pin codes.
  • Package Weight & Dimensions: Larger or heavier packages may have higher shipping costs.
  • Payment Method: Cash on Delivery (COD) or prepaid.
  • Declared Value: The cost of the product affects insurance and handling charges.
  • Shipping Distance & Mode of Transport: Affects fuel and logistics costs.

c. Estimated Delivery Time

  • Orders are typically delivered within 2-7 business days depending on the destination.
  • Delivery times may vary due to unforeseen circumstances such as weather conditions, strikes, or remote locations.

d. Order Processing Time

  • Orders placed before 6:00 PM IST will be processed on the same business day.
  • Orders placed after 6:00 PM IST will be processed on the next business day.
  • Sunday is a non-processing day, so orders placed on Saturday after 6:00 PM IST will be processed on Monday.

e. Tracking Your Order

  • Customers will receive a tracking number via email and SMS once the order is shipped.
  • You can track your order through the courier partner’s website.

2. Returns & Exchanges Policy

a. Return & Exchange Eligibility

We do not accept returns or exchanges unless the item received is defective or damaged.

b. Return Window

  • If you receive a damaged or defective item, please notify us within 15 days of delivery at support@miltonhomeappliances.com.
  • The product must be unused, in its original packaging, and with all accessories/manuals included.

c. Return Process

  1. Email us at support@miltonhomeappliances.com with the following details:
    • Order ID
    • Proof of delivery (if available)
    • Clear images of the damaged product
    • Shipping label and invoice
  2. Once your request is reviewed and approved, we will arrange for a return pickup.
  3. After receiving and inspecting the returned item, we will issue a replacement or refund as applicable.

d. Return Shipping Costs

  • We cover the return shipping costs for defective or damaged products.
  • For any other return requests, return shipping is not covered.

e. Refund Processing Time

  • Refunds are processed within 7-10 business days after the returned item is received and inspected.
  • Refunds will be credited to the original payment method.

3. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used or damaged products (unless received in a defective condition).
  • Items without original packaging or missing accessories.
  • Custom or personalized items.

4. Restocking Fees

  • We do not charge a restocking fee for returned defective items.

5. Exceptions & Additional Notes

  • Orders placed after 6:00 PM IST will be processed the next business day.
  • No orders are processed on Sundays and public holidays.

6. Contact Us

For any shipping or return-related queries, feel free to contact us:

📧 Email: info@miltonhomeappliances.com
📞 Contact: +919355645866
📍 Address: Hydro valves - 1st floor, Building No B4,Street Number , 71/7, Rama road industrial Area -110015