Privacy Policy | Milton Home Appliances
Welcome to Milton Home Appliances. We are committed to protecting your privacy personal information. This Privacy & Policy outlines how we collect, use, store, and protect your data when you visit our website or purchase our products.
1. Privacy Policy | Information We Collect
When you use our website, we may collect the following types of information:
a. Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Payment details (processed securely via third-party payment providers)
b. Non-Personal Information
- IP address
- Browser type and version
- Pages visited and browsing behavior
- Device information and operating system
Information we receive when you message us or interact with us on Instagram or Facebook is described separately in section 9.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill orders, including payment processing and shipping
- To communicate with you about orders, returns, and customer support
- To improve our website by analyzing user behavior
- To send you promotional emails (only if you opt-in)
- To comply with legal and regulatory requirements
3. How We Protect Your Information
We take the security of your personal data seriously and implement the following measures:
- Secure payment gateways to process transactions
- Encryption and firewall protection to prevent unauthorized access
- Limited access to personal data within our organization
- Regular security audits and compliance checks
However, while we take reasonable steps to protect your information, no website or internet transmission is 100% secure.
4. Sharing Your Information
We do not sell, rent, or trade your personal information. We also operate as a seller on third-party marketplaces (Amazon.in, Flipkart, Zepto, Blinkit); when you place an order through these platforms, your order information is processed by the marketplace under their own privacy terms before being shared with us for fulfilment. We may share your data with:
- Shipping partners to deliver your order
- Payment processors to complete transactions
- Legal authorities if required by law
- Third-party service providers for marketing, analytics, and customer support
All third parties are required to maintain the confidentiality and security of your data.
5. Cookies and Tracking Technologies
We and our service providers use cookies and similar tracking technologies on our website to:
- Remember your preferences and shopping cart
- Analyze website traffic and performance
- Improve marketing efforts based on user behavior
You can manage cookie settings through your browser preferences.
6. Your Rights and Choices
You have the right to:
- Access the personal data we hold about you
- Correct or update any inaccuracies
- Request deletion of your data (subject to legal obligations)
- Opt out of marketing communications at any time
To exercise these rights, please contact us at info@miltonhomeappliances.com.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or content. Please review their policies before providing any personal information.
8. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted on this page, and continued use of our website after changes are made constitutes acceptance of the updated policy.
9. Social Media Messages and Meta Platform Data
We operate a Facebook Page and an Instagram professional account. To respond to customers faster and route enquiries and complaints to the right team, we use an internal tool connected to Meta's APIs.
a. What we collect
When you send us a direct message on Instagram, message our Facebook Page, comment on our posts, or mention our account, we receive and store:
- the content of that message or comment
- the platform-assigned identifier for your account
- your username or display name, where Meta provides it
- the date and time it was sent
We also receive aggregate statistics about our own account and posts, such as reach and follower counts, which do not identify individual people.
b. Why we use it
Solely to read, categorise and respond to your enquiry, to direct it to the correct department, and to measure how quickly and how well we respond. We do not use this data for advertising targeting, we do not sell or rent it, and we do not combine it with data from other sources to build a profile of you.
c. Who can see it
Only authorised Milton Home Appliances staff handling customer service, and our hosting provider, which stores the data on our behalf under contract.
d. How long we keep it
Message and comment records are retained for 24 months from the date of the message, after which they are deleted automatically, unless a longer period is required to resolve an ongoing dispute or by law.
e. How to have it deleted sooner
Email info@miltonhomeappliances.com from the account you messaged us from, or send us a direct message asking for deletion, and we will delete your message history within 30 days. You may also remove our access at any time through your own Instagram or Facebook privacy settings.
Our use of information obtained from Meta's platforms complies with the Meta Platform Terms and Developer Policies.
10. Data Retention
The periods below apply to order, transaction and financial records. Retention of social media messages and comments is described in section 9d above.
We retain personal data for as long as required to fulfil the purposes described above, and thereafter for the longer of:
- 8 years from the end of the relevant financial year, per Section 128 of the Companies Act 2013
- 72 months from the due date of the relevant return, per Section 36 of the Central Goods and Services Tax Act 2017
After the applicable retention period, personal data is securely deleted or anonymised, except where active legal hold or pending dispute requires extended retention. You may request earlier deletion of your data subject to these statutory obligations by contacting us at info@miltonhomeappliances.com.
11. Contact Us
If you have any questions about this Privacy & Policy or how we handle your data, please contact us:
📧 Email: info@miltonhomeappliances.com
📞 Contact: +919355645866
📍 Address: Hydro valves - 1st floor, Building No B4,Street Number , 71/7, Rama road industrial Area -110015
